How much does it cost to list?
Listing is free during our launch. Standard pricing (a flat fee, tiered by your asking price, shown in the listing wizard before you publish) resumes after launch.
Are there any other fees beyond the listing fee?
For private classified sales during our launch, nothing, listing is free. For Buyer Protection sales, the platform keeps a small percent of the sale price to cover Stripe escrow, courier insurance and dispute resolution; this is shown at checkout.
How do seller payouts work?
For classified sales, the buyer pays you directly, and listing is free during our launch. For Buyer Protection sales, Stripe releases payment to your connected Stripe account once the buyer confirms the bike matches.
How are fees structured?
Private classified sales are free to list during our launch (standard pricing, a flat listing fee tiered by asking price and shown before you publish, resumes after launch). For Buyer Protection sales, the platform keeps a small percent of the sale price to cover escrow and dispute resolution; this is shown at checkout before either side commits.
What is the listing-fee refund policy?
Listing is free during our launch, so there is no listing fee to refund. (Standard listing fees, when they resume, are non-refundable once the listing is published.) Buyer Protection fees are refundable if the dispute is upheld. Buyer fees on classified sales are refundable up to 14 days after sale completion in limited cases.
What payment methods do you accept?
Card (Visa, Mastercard, Amex), Apple Pay, Google Pay, Klarna and Clearpay on eligible purchases. Cash and bank transfers are not permitted, they bypass Buyer Protection and our dispute system.
Do you accept Cycle to Work scheme vouchers?
Yes, Cyclescheme, Bike2Work and Green Commute Initiative are all supported. Voucher redemption is currently manual via support; we are working on automated voucher checkout for 2026.
Can I finance a used bike?
Klarna and Clearpay are available at checkout on eligible purchases (typically over £100, subject to their own approval). Cycle to Work covers up to £3,000 interest-free through your employer. We do not offer finance directly.
Still need help?
Contact support