Terms of Service

When you create an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized account access

Cyclesite is a marketplace platform. We:

• Facilitate connections between bicycle buyers and sellers
• Offer optional Buyer Protection via escrow (see Purchase Terms for full details)
• DO NOT directly hold, receive, or control buyer or seller funds at any time
• DO NOT provide financing or insurance services
• DO NOT take possession of, store, or deliver goods

Transactions using Buyer Protection are facilitated through Stripe. Direct transactions between buyers and sellers (without Buyer Protection) are the sole responsibility of the parties involved. We are not party to any sale contract.

In compliance with the Online Safety Act 2023 and UK advertising standards, you agree not to:

• Violate any laws, regulations, or third-party rights
• Post false, misleading, or fraudulent listings
• List stolen, counterfeit, or illegal items
• List bikes subject to safety recalls without disclosure
• Engage in harassment, abuse, hate speech, or harmful conduct
• Post content promoting violence, terrorism, or illegal activity
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use automated tools (bots, scrapers) without permission
• Engage in money laundering or fraud

Reporting: If you see prohibited content, report it immediately using our Report Abuse form.

Cyclesite is a classified advertisement platform that connects buyers and sellers. We do not own, sell, or take possession of any bikes listed on the platform. All transactions are between users directly.

Sellers agree to:

• Provide accurate, truthful descriptions and genuine photos of items
• Disclose all material defects, damage, or issues
• Verify ownership and legal right to sell the item
• Honor the listed price and terms
• Where selling in the course of business (as a trader), comply with the Consumer Rights Act 2015 and all applicable consumer-protection laws; private sellers are governed by the Sale of Goods Act 1979
• Pay applicable advertising fees
• Maintain accurate contact information

Buyers agree to:

• Communicate respectfully with sellers
• Conduct due diligence before purchase (check serial numbers, history)
• Inspect items thoroughly before completing purchases
• Understand that Cyclesite provides advertising only - not goods or services

IMPORTANT: Cyclesite is not responsible for disputes between buyers and sellers. Any contract formed is between you and the other party, not with Cyclesite.

Sellers may be charged fees for advertising services, including listing fees, featured placement, or premium features. The exact fee for your listing is shown to you before you publish it during the listing flow.

Consumer Contracts Regulations 2013 - Right to Cancel:

• You have 14 days to cancel paid advertising services from the date of purchase
• If you request your ad to go live immediately, you waive your right to cancel and no refund is available
• To cancel (before activation only), email support@cyclesite.co.uk within 14 days
• Refunds (if applicable) will be processed within 14 days of cancellation

Non-Refundable: Active listings, expired listings, boost add-ons, and listings removed for policy violations are not eligible for refunds. See our full Refund Policy.

We reserve the right to change our fee structure with 30 days' written notice to users.

8.1 Our Content and Rights. The Service and its original content, features, functionality, design, layout, look and feel, compilation, arrangement, and organisation are owned by TPSTORES LIMITED (trading as Cyclesite) and are protected by the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994, the Copyright and Rights in Databases Regulations 1997, and other applicable intellectual property laws of England and Wales and international treaties.

8.2 Database Rights. The databases comprising the Service, including but not limited to listings data, pricing data, sold-price data, market valuations, seller and buyer data, search indices, analytics, images, and all other structured or unstructured data collections, are protected by the sui generis database right under the Copyright and Rights in Databases Regulations 1997 (implementing Directive 96/9/EC as retained in UK law). TPSTORES LIMITED has made and continues to make substantial investment in obtaining, verifying, and presenting the contents of these databases. You may not extract and/or re-utilise all or a substantial part of the contents of any database forming part of the Service, nor may you repeatedly and systematically extract and/or re-utilise insubstantial parts of such databases, in either case whether directly or indirectly, without our prior written consent.

8.3 Copyright in Compilations. The selection, coordination, arrangement, and presentation of content on the Service constitutes a copyrighted compilation and collective work under the CDPA 1988. Copying, redistribution, or republication of such compilations is prohibited without prior written consent.

8.4 Your Content. You retain ownership of content you post. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to use, display, reproduce, modify (for formatting only), and distribute that content for the purpose of operating and promoting the Service, including across our distribution partners (e.g. Google Shopping, Bing Shopping, social platforms, AI indexing services we authorise). This licence lasts for as long as your content is on Cyclesite and survives account deletion only to the extent needed for cached copies, archival, and content already syndicated to partners (which those partners control).

8.5 Search Engine & AI Indexing. By listing on Cyclesite, you grantCyclesite permission to display your listing content to search engines, AI systems (such as Google, Bing, OpenAI, and Anthropic), and other indexing services for the purpose of improving the discoverability of your listing. Only publicly visible listing information is shared, your personal account details, messages, and payment information are never exposed to these services. You may request exclusion from AI training datasets by contacting support@cyclesite.co.uk.

9.1 Prohibited Activities. Without our prior written consent, you must not, and must not permit any third party to:

• Use any robot, spider, scraper, crawler, data mining tool, or any automated device, process, program, or means to access, retrieve, index, scrape, harvest, or reproduce any part of the Service or its content
• Systematically download, store, cache, or create a permanent or temporary copy of any data from the Service, whether in whole or in part
• Extract, compile, aggregate, synthesise, or collect data from the Service for the purpose of creating, supplementing, or validating any database, dataset, directory, product listing, price comparison, market analysis, or similar data collection
• Use data from the Service to build, train, fine-tune, or evaluate any machine learning model, artificial intelligence system, large language model, or automated decision-making system
• Create, publish, distribute, or operate any service, application, website, or product that competes with, replicates, or substitutes for any part of the Service, using data obtained from the Service
• Monitor, track, aggregate, or analyse listing availability, pricing, market trends, seller activity, buyer demand, or any other data from the Service for commercial purposes
• Circumvent, disable, or interfere with any technical measures we employ to prevent or restrict automated access, including but not limited to rate limiting, CAPTCHAs, bot detection, IP blocking, API authentication, or anti-scraping measures
• Access the Service through any means other than the interfaces we publicly provide (website, mobile application, and any authorised API), including but not limited to headless browsers, modified clients, or API endpoints not intended for public consumption
• Sell, licence, sublicence, lease, transfer, distribute, or otherwise make available to any third party any data obtained from the Service
• Harvest or collect email addresses, phone numbers, or other personal information of users of the Service for any purpose, including but not limited to unsolicited marketing (in violation of the Privacy and Electronic Communications Regulations 2003)

9.2 robots.txt Is Not a Licence. Our robots.txt file provides technical guidance to web crawlers but does not grant any licence or permission to access, use, or store data from the Service. Compliance with robots.txt does not exempt you from the restrictions in these Terms or relieve you of any legal obligation. Conversely, violation of robots.txt is an additional indicator of unauthorised access.

9.3 Legal Basis for Enforcement. We reserve the right to enforce our rights under:

• Contract, These Terms constitute a binding agreement; scraping is a material breach entitling us to injunctive relief and damages
• Copyright and Rights in Databases Regulations 1997, Unauthorised extraction or re-utilisation of our databases
• Copyright, Designs and Patents Act 1988, Infringement of our copyright in compilations, original content, photographs, and written material
• Computer Misuse Act 1990, Unauthorised access to computer material (Section 1), unauthorised access with intent to commit further offences (Section 2), or unauthorised acts causing impairment (Section 3)
• UK GDPR and Data Protection Act 2018, Unlawful processing of personal data obtained through scraping
• Privacy and Electronic Communications Regulations 2003, Unsolicited communications sent using harvested contact details
• Common law, Trespass to chattels, unjust enrichment, and other applicable causes of action

9.4 Remedies and Damages. If you breach this section, you agree that:

• We are entitled to seek injunctive relief (including without notice injunctions) without the requirement to prove actual damage, as the harm caused by scraping is ongoing, irreparable, and difficult to quantify
• You will be liable for all losses suffered by us, including loss of revenue, loss of competitive advantage, diminution in the value of our database, costs of detection and investigation, and legal costs on an indemnity basis
• Without prejudice to our right to claim actual damages, you will pay us a reasonable licence fee for all data extracted, calculated as if you had sought and obtained a commercial data licence from us at prevailing market rates
• You will immediately delete, destroy, or return (at our election) all data extracted from the Service, and certify such deletion in writing
• We may immediately terminate your account and block your access permanently, without refund of any fees paid

9.5 Monitoring and Detection. We employ technical and analytical measures to detect automated access and scraping, including but not limited to behavioural analysis, request pattern monitoring, fingerprinting, honeypot elements, and canary data. Evidence gathered through these methods may be used in legal proceedings.

9.6 Permitted Use. Search engines and AI crawlers may access publicly available pages of the Service in accordance with our robots.txt file, solely for the purpose of indexing content for inclusion in search engine results or AI-powered search experiences that link back to the Service. This permission does not extend to bulk data extraction, database replication, or any use that substitutes for visiting the Service. We may revoke this permission for any bot at any time by updating robots.txt or by notice.

9.7 Authorised Access. If you wish to access our data for research, partnership, or commercial purposes, contact support@cyclesite.co.uk to discuss a data licence agreement. We consider requests on a case-by-case basis.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXCEPT WHERE REQUIRED BY LAW. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

UK Consumer Rights: Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

Subject to the above, to the fullest extent permitted by law, Cyclesite shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service or transactions between users.

Aggregate cap. Our total aggregate liability to you under or in connection with these Terms, however arising, is limited to the greater of £100 or the fees you have paid us in the 12 months preceding the claim.

As a marketplace, we are not party to any sale contract between a buyer and seller and have no liability for disputes, non-delivery, fraud, or quality issues arising from those contracts. For Buyer Protection transactions, our role is limited to the payment, escrow and dispute process set out in the Purchase Terms.

If you have a complaint about our advertising service:

1. Contact us at support@cyclesite.co.uk
2. We will acknowledge your complaint within 3 working days
3. We aim to resolve complaints within 14 days

If we cannot resolve your complaint, you may refer it to an Alternative Dispute Resolution (ADR) provider. The UK's Chartered Trading Standards Institute maintains a list of approved ADR providers: tradingstandards.uk/consumers/adr

Note: We are not obligated to use ADR but will consider it on a case-by-case basis.

Cyclesite shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, severe weather events, or environmental emergencies
• Epidemic, pandemic, or public health emergency
• War, armed conflict, terrorism, riots, or civil unrest
• Government actions, laws, regulations, embargoes, or sanctions
• Strikes, labour disputes, or industrial action (excluding our own employees)
• Cyber attacks, hacking, denial of service attacks, or other malicious digital activity
• Failure of third-party services, hosting providers, payment processors, or telecommunications
• Power outages, internet infrastructure failures, or utility disruptions
• Supply chain disruptions affecting our ability to provide the Service

During any Force Majeure Event:

• Our obligations under these Terms shall be suspended for the duration of the event
• Active listing periods may be automatically extended by the duration of the disruption
• We will use reasonable efforts to notify users of significant service disruptions
• We will resume performance as soon as reasonably practicable after the event ends

If a Force Majeure Event continues for more than 90 days, either party may terminate affected services by written notice.

You agree to indemnify, defend, and hold harmless Cyclesite, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers from and against all losses, damages, liabilities, costs (including reasonable legal fees), claims, and expenses arising from:

• Your use or misuse of the Service
• Your breach of these Terms or any applicable law
• Your violation of any third-party rights
• Any content you submit, post, or transmit through the Service
• Any listing you create, including misrepresentation of goods
• Any transaction you enter into with another user
• Your failure to pay applicable taxes or comply with tax obligations
• Any claim that you have sold stolen, counterfeit, or illegal goods
• Any injury, damage, or loss caused by goods you have sold
• Any scraping, data extraction, or automated access to the Service in violation of Section 9

This indemnity survives termination of your account or these Terms. We reserve the right to assume exclusive defence of any matter subject to indemnification by you, and you agree to cooperate with our defence.

Under the Product Regulation and Metrology Act 2025 and related regulations, online marketplaces have certain duties regarding product safety. Notwithstanding our role as an advertising platform only:

• We will cooperate with market surveillance authorities upon lawful request
• We will remove listings for products subject to safety recalls when notified by authorities
• We provide mechanisms for users to report unsafe products
• We require sellers to warrant that products comply with applicable safety standards

Seller Responsibility: Sellers remain solely responsible for ensuring their products comply with all applicable safety regulations including CE/UKCA marking requirements. Cyclesite does not inspect, test, or certify products listed on the platform.

In compliance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, we implement measures to prevent the use of our platform for money laundering or terrorist financing:

• For high-value transactions (£10,000+), we may require additional identity verification
• We monitor for suspicious patterns such as rapid buy/sell cycles, price anomalies, or unusual transaction volumes
• We reserve the right to report suspicious activity to the National Crime Agency (NCA)
• We may suspend accounts pending investigation of suspected money laundering
• Attempting to use our platform for money laundering results in immediate termination and reporting to authorities

By using our Service, you warrant that funds used are from legitimate sources and that you are not using the platform for any form of money laundering or financial crime.