How can we help you today?
Welcome to the Cyclesite Help Centre
Buying safely
Inspect a bike, meet a seller, spot scams, and complete the purchase with confidence.
Bike check
Frame numbers, stolen-bike lookups, and serial verification before you buy.
Collection & delivery
Find bikes near you, arrange collection, and understand delivery options.
Buyer Protection
How secure delivery, the 48-hour inspection window, and dispute resolution will work when Buyer Protection launches.
Selling safely
Meeting buyers, accepting payment, and avoiding common seller scams.
Manage a listing
Create, edit, renew, and remove listings. Pricing, photos, and valuation.
Payments & fees
Listing fees, seller payouts, refunds, Cycle to Work, and financing.
Account settings
Sign in, password, email, two-factor, and closing your account.