Pricing-Stability Commitment
Listing is free. Publishing a bike costs nothing, and no percentage is taken from what it sells for.
Read the commitmentFor sellers
Seller Protection on Cyclesite
Most marketplaces protect buyers and quietly leave sellers to absorb the cost when something goes wrong. Cyclesite is built differently. These commitments are how we'll keep sellers safe without making the buyer experience worse, and they'll apply automatically when a sale uses Buyer Protection with secure delivery.
Seller Protection arrives together with Buyer Protection, which is coming soon. This page explains how it will work at launch. Until then, sales complete in person and the Pricing-Stability Commitment already applies to every listing.
Escrow fees capped at £300
When Buyer Protection launches, sales that use it with secure delivery will pay a platform fee of 2.5% (capped at £125) and a buyer fee of 3.5% (capped at £175), with a combined cap of £300, no matter how high the sale price. A £10,000 bike will pay £300 in escrow, not £600.
See the full fee scheduleReturn-Shipping Commitment
Once Buyer Protection launches, when a sale ends in a borderline transit-damage dispute and you completed the photo-checkpoint packing flow, we'll cover your return shipping for up to one incident per quarter, per seller. The £75 cancellation fee will also be waived in those cases.
See the policyDocumented seller appeal
Once Buyer Protection launches, if a dispute is closed against you, you'll have 5 business days to appeal. A different reviewer will re-read the file with any new evidence, and you'll have a written outcome within 5 business days. You'll also be able to refuse a forced partial refund and require the bike to be returned at our cost.
How appeals workPhoto-checkpoint packing flow
Once Buyer Protection launches, when you ship through it the wizard will prompt you to upload three dated photos at the packing checkpoints: bare frame protected, in-box, sealed. Those photos will be dispute-grade evidence on your side that the bike left in good condition and was packed correctly.
Verified buyers
Once Buyer Protection launches, buyers will earn a Trusted Buyer badge after a clean dispute history over 6 months. Sellers will see this badge on enquiries, so a buyer with a track record of fabricated claims will have a visible signal against them. Repeat offenders will lose marketplace access entirely.
What this does not cover
Honest about the edges. Seller Protection will apply to Buyer Protection sales with secure delivery. It will not cover:
- Direct-collection sales: these are private contracts between you and the buyer.
- Listings that misrepresented the bike at sale time (factually wrong spec, undisclosed material damage, frame number mismatch).
- Damage caused after the courier collection scan when the photo checkpoints show the bike left in good condition: that's carrier liability, not seller liability.
- Disputes resolved more than 14 days after the appeal closed: those escalate via the formal complaints procedure.
Seller protection FAQs
- Is Seller Protection automatic?
- Yes. Once Buyer Protection launches, Seller Protection will apply automatically to sales that go through it with secure delivery: the appeal route, the £300 escrow cap, and the return-shipping commitment will all apply without you needing to opt in. For direct-collection sales (where you and the buyer arrange handover yourselves), the platform isn't a party to the contract, so we can support you with messaging history and evidence but cannot make rulings on the deal itself.
- What does the photo-checkpoint flow look like?
- Once Buyer Protection launches, when you book its shipping the listing wizard will ask you to upload three photos before the shipping label is released: (1) the bare frame with all protective wrap in place, (2) the bike in the box with all components secured, (3) the sealed box with the shipping label on it. The checkpoints will be timestamped and stored with the order. They will be dispute-grade evidence that you packed the bike correctly.
- How do I appeal a dispute ruling?
- Once Buyer Protection launches, you'll be able to open the closed dispute from your orders page and click "Appeal this ruling". The button will be available for 5 business days after the original ruling lands. State why you believe the ruling was wrong and upload any new evidence. A different reviewer (not the one who issued the original ruling) will re-read the file. You'll have a written outcome within 5 business days. Funds will be held throughout the appeal.
- Can I refuse a forced partial refund?
- Yes. Once Buyer Protection launches, if the dispute team issues a partial-refund ruling you don't accept, your appeal will be able to require the buyer to return the bike to you in full instead. Cyclesite will cover the return shipping (subject to the Return-Shipping Commitment in the seller policy). You'll then keep the bike, and the buyer will be fully refunded.
- What if I sell more than once a quarter and there is a second incident?
- The free-return-per-quarter will be exactly that: one. A subsequent borderline incident in the same quarter will fall back to the standard policy: you cover return shipping. The credit will reset on the 1st of January, April, July and October. We chose a quarterly window rather than annual because it gives sellers a meaningful safety net early without creating an open-ended liability.
- Do my fees change if you raise the listing prices later?
- Listing is free, so there is nothing to change on a live advert. Publishing costs nothing and no percentage is taken from the sale price.
Ready to advertise?
Free to list, no commission on classified sales, frame numbers stolen-checked, and the seller commitments above included automatically on Buyer Protection sales once it launches.
Last updated 2026-07-01. The Seller Protection commitments are part of the Seller policy and the Dispute policy. If those documents disagree with this page, the legal documents are the authoritative source.