What is Cyclesite and how does it work?

Cyclesite is a UK marketplace for buying and selling used bikes. Sellers photograph the bike's serial number when listing, and we check it against stolen bike databases before it goes live. Buyers browse for free, message sellers, and pay through Stripe with escrow protection. Listing fees start from £10.99.

Is it safe to buy a second-hand bike on Cyclesite?

Yes. The serial number photo that sellers provide when listing does two things: it proves the seller physically has the bike, and it lets us check the serial against stolen bike databases. If the bike comes back as reported stolen, the listing is blocked. Payments go through Stripe with escrow, so your money is held until you confirm you're happy. If something goes wrong, our dispute team can step in. You can also check any bike yourself for free at cyclesite.co.uk/stolen-bikes.

How much does it cost to sell a bike?

Listing fees start from £10.99 for a standard listing. Auction listings may include additional fees. There are no hidden charges, and you can see the full pricing breakdown on our pricing page before you list.

What bikes can I find on Cyclesite?

Everything from road bikes and mountain bikes to electric bikes, gravel bikes, hybrids, kids' bikes, and folding bikes. You'll find popular brands like Specialized, Trek, Giant, Canyon, Cannondale, and Brompton, plus smaller and boutique brands. Listings cover the whole of the UK, with bikes available in London, Manchester, Birmingham, Edinburgh, Bristol, and hundreds of other towns and cities.

How are payments handled?

Secure payments are available through Stripe. When you choose to pay through the platform, your money can be held in escrow until you've confirmed the bike matches the listing. Buyers and sellers can also arrange payment directly if they prefer.

Retailer Packages | Cyclesite

Retailer Packages Terms

These Terms govern the paid subscription packages that retailers use to list stock on Cyclesite. They form part of the Retailer Agreement and sit alongside the Listing Terms and Listing Content Standards. If they conflict, the Retailer Agreement takes precedence.

1. Definitions

Retailer. A business account on Cyclesite verified as a bike shop, dealership or professional reseller.
Package. One of the subscription tiers set out in clause 2.
Billing Period. A calendar month, beginning on the date the Package first takes effect.
Listings Quota. The maximum number of concurrent active listings a Package permits.

2. Packages

Retailer Packages are sold monthly. Prices are in pounds sterling. TPSTORES LIMITED is not VAT-registered, so no VAT is charged.

Package	Monthly price	Listings Quota
Basic Shop	£29	Up to 50 active listings
Growth Shop	£79	Up to 200 active listings
Pro Shop	£149	Unlimited active listings
Elite Shop	£299	Unlimited active listings

Feature differences between Packages (for example, homepage placement, feed ingestion, API access, analytics depth) are shown on the retailer sign-up screens at the time of purchase. Those feature lists form part of these Terms.

3. Trials and the Founding Dealer Programme

Cyclesite may offer a free trial period on selected Packages. Where a trial is offered, the trial length and the Package that activates on expiry are shown before you start. You can cancel the trial before it ends and no payment is taken.

Retailers accepted into the Founding Dealer Programme receive the specific terms described in their onboarding email, which take precedence over clause 2 for the stated period.

4. Billing and Auto-Renewal

Payment is taken in advance for each Billing Period via Stripe Payments UK Ltd.
Packages renew automatically at the end of each Billing Period at the then-current list price, unless cancelled in advance.
If a payment fails, Cyclesite will retry the charge and notify the Retailer. Persistent failure will lead to suspension of listing privileges.

5. Upgrades and Downgrades

You may upgrade at any time. The upgraded Package takes effect immediately and the difference for the remainder of the Billing Period is charged on a pro-rata basis.

You may downgrade or cancel at any time. The change takes effect at the end of the current Billing Period; we do not pro-rate refunds on downgrade.

6. Listings Quota

A Retailer cannot publish more concurrent active listings than the Listings Quota permits. Attempts to bypass the Quota (for example, by operating multiple linked accounts) are a breach of the Retailer Agreement.

7. Cancellation

You can cancel at any time from the retailer dashboard or by emailing support@cyclesite.co.uk. On cancellation:

The Package remains active until the end of the current Billing Period.
After that, active listings remain visible but new listings cannot be created without an active Package.
Data held on the account is retained and handled in line with the Retailer Privacy Notice.

8. Refunds

Package fees are non-refundable once a Billing Period has begun, save where refunds are required by UK consumer law or granted at Cyclesite’s discretion. The general Refund Policy applies to all other refund situations.

9. Suspension and Termination

Cyclesite may suspend or terminate a Package with immediate effect for material breach of the Retailer Agreement, the Listing Content Standards or the Acceptable Use Policy. In such cases the balance of the Billing Period is not refunded.

10. Changes to Packages and Prices

Cyclesite may introduce new Packages, retire existing ones, or adjust prices. Existing Retailers will be given at least 30 days’ notice of any price increase or material feature change, and may cancel before the change takes effect without penalty.

11. Liability

Packages are provided for the term paid for. Cyclesite does not guarantee a minimum number of buyer enquiries, sales, or page views from a Package. We do not guarantee uninterrupted availability of retailer-specific features.

Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of the statutory duty to provide a digital service with reasonable care and skill under the Consumer Rights Act 2015 s.49, or any other liability that cannot be excluded or limited by UK law.

12. Governing Law

These Terms are governed by English law. The courts of England and Wales have non-exclusive jurisdiction over any disputes.

13. Contact

TPSTORES LIMITED (trading as Cyclesite)

Company Registration: 13238473

Registered office: 128 City Road, London, EC1V 2NX, United Kingdom

Email: support@cyclesite.co.uk

For retailer billing queries, email support@cyclesite.co.uk.

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Retailer Packages