Cycling should work for everyone.
Not just for people with deep pockets, not just for people in London, not just for the stereotype of what a cyclist looks like. This policy sets out how Cyclesite makes that commitment practical. If we fall short, email inclusion@cyclesite.co.uk.
How we put that into practice
Every cyclist welcome
Budget commuter or race machine, first-time buyer or thirty-year veteran, adaptive rider or weekend club cyclist. Everyone uses the same platform with the same rules.
Accessible platform
WCAG 2.1 AA is the target standard. Screen reader labels, keyboard navigation, high-contrast mode and captioned media across the platform.
UK-wide, not London-only
Search does not favour London listings. Bikes from rural areas and smaller towns get visibility based on relevance to the buyer, not population density.
Inclusive language
Gender-neutral copy across the platform. No assumptions about who rides what type of bike. Translations available for common queries.
Adaptive cycling
Handcycles, recumbents and adapted bikes have a dedicated category. We work with UK disability-cycling organisations to improve listings in this space.
Equal visibility
Private sellers and small dealers appear alongside larger retailers. No pay-to-play ranking, no promoted-listing advantage that buys position.
Accessibility in practice
Target standard: WCAG 2.1 AA across public pages. The full accessibility statement covers assistive technology support, known issues and contact routes for reporting problems.
What this means in practice: semantic HTML, keyboard-navigable flows, screen-reader-friendly labels, meaningful focus states, sufficient contrast ratios, captions on video content, and a high-contrast theme option.
Full detail: Accessibility Statement.
Community standards
- Zero tolerance for discrimination or harassment
- Clear reporting routes for harmful behaviour
- Human moderation with appeal process
- Regular policy reviews against UK Equality Act 2010
- Inclusive imagery in product pages and marketing
- Accessibility audit as part of every release
Tell us how to do better
If something about the platform is excluding you, or if you have ideas for how it could work for more people, we want to hear them.