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Diversity & Inclusion
Our commitment to a welcoming cycling community.
Our commitment to a welcoming cycling community.
Cycling should work for everyone.
Not just for people with deep pockets, not just for people in London, not just for the stereotype of what a cyclist looks like. This policy sets out how Cyclesite makes that commitment practical. If we fall short, email inclusion@cyclesite.co.uk.
Budget commuter or race machine, first-time buyer or thirty-year veteran, adaptive rider or weekend club cyclist. Everyone uses the same platform with the same rules.
WCAG 2.1 AA is the target standard. Screen reader labels, keyboard navigation, high-contrast mode and captioned media across the platform.
Search does not favour London listings. Bikes from rural areas and smaller towns get visibility based on relevance to the buyer, not population density.
Gender-neutral copy across the platform. No assumptions about who rides what type of bike. Translations available for common queries.
Handcycles, recumbents and adapted bikes have a dedicated category. We work with UK disability-cycling organisations to improve listings in this space.
Private sellers and small dealers appear alongside larger retailers. No pay-to-play ranking, no promoted-listing advantage that buys position.
Target standard: WCAG 2.1 AA across public pages. The full accessibility statement covers assistive technology support, known issues and contact routes for reporting problems.
What this means in practice: semantic HTML, keyboard-navigable flows, screen-reader-friendly labels, meaningful focus states, sufficient contrast ratios, captions on video content, and a high-contrast theme option.
Full detail: Accessibility Statement.
If something about the platform is excluding you, or if you have ideas for how it could work for more people, we want to hear them.