We will not always get it right.
When mistakes happen in a listing, a buying guide or the valuation data, this policy explains how we fix them and how to let us know. Spotted something wrong? Tell us at corrections@cyclesite.co.uk.
Principles
Same-day acknowledgement
Correction requests get a reply within 24 hours during UK business days. Content fixes typically land within 48 to 72 hours.
Public change log
Significant corrections are noted at the foot of the updated page with the original wording preserved. We do not quietly rewrite history.
Source verification
Corrections are checked against manufacturer data, Companies House records, UK stolen-bike databases or relevant official sources before they are published.
No retaliation
Pointing out our errors is welcome. Reports made in good faith do not affect the reporter's account.
Types of correction
Listing errors
Wrong specs, wrong price, misleading photos, mis-categorised bike type.
How to report: Use the "Report listing" button on the listing. We investigate within 24 hours and work with the seller to correct.
Editorial corrections
Factual errors in buying guides, reviews or market reports.
How to report: Email corrections@cyclesite.co.uk with the URL and the correction. Editorial team verifies and updates within 48 hours, with a change note at the foot of the page.
Valuation data
Inaccurate or outdated sold-price data, depreciation curves or market trends.
How to report: Submit evidence via the contact form. Data team reviews weekly and adjusts the model rather than hand-editing individual outputs.
Historical records
Errors in the sold-prices archive, brand details or model specifications.
How to report: Report with documentation. We verify against manufacturer sources before updating the database.
Submit a correction
Include the URL, a short note on what is wrong, and (where relevant) a source we can verify against. That gets us to a fix fastest.
What we commit to
- Acknowledge every correction request within 24 hours
- Log significant changes publicly with original wording preserved
- Verify against primary sources before publishing
- Apply data corrections at model level, not by hand-editing rows
- Never retaliate against good-faith reporters