Question 1

What is Cyclesite and how does it work?

Accepted Answer

Cyclesite is a UK marketplace for buying and selling used bikes. Sellers photograph the bike's serial number when listing, and we check it against stolen-bike databases before it goes live. Buyers browse for free, message sellers, and pay through Stripe with escrow protection. Listing is free during our launch.

Question 2

Is it safe to buy a second-hand bike on Cyclesite?

Accepted Answer

Yes. The serial number photo that sellers provide when listing does two things: it proves the seller physically has the bike, and it lets us check the serial against stolen-bike databases. If the bike comes back as reported stolen, the listing is blocked. Payments go through Stripe with escrow, so your money is held until you confirm you're happy. If something goes wrong, our dispute team can step in. You can also check any bike yourself for free at cyclesite.co.uk/stolen-bikes.

Question 3

How much does it cost to sell a bike?

Accepted Answer

Listing is free during our launch. Auction listings may include additional fees. There are no hidden charges, and you can see the full pricing breakdown on our pricing page before you list.

Question 4

What bikes can I find on Cyclesite?

Accepted Answer

Everything from road bikes and mountain bikes to electric bikes, gravel bikes, hybrids, kids' bikes, and folding bikes. You'll find popular brands like Specialized, Trek, Giant, Canyon, Cannondale, and Brompton, plus smaller and boutique brands. Listings cover the whole of the UK, with bikes available in London, Manchester, Birmingham, Edinburgh, Bristol, and hundreds of other towns and cities.

Question 5

How are payments handled?

Accepted Answer

Secure payments are available through Stripe. When you choose to pay through the platform, your money can be held in escrow until you've confirmed the bike matches the listing. Buyers and sellers can also arrange payment directly if they prefer.

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