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Common questions

Has this bike been checked for theft?

Yes. The seller provides a photo of the serial number when listing, which proves they have the bike. We check that serial number against stolen-bike databases before the listing goes live. You can also run your own free check on any bicycle at cyclesite.co.uk/stolen-bikes.

How do I message the seller or ask a question?

Use the "Message Seller" button on the listing page. You can ask about the bike's history, request more photos, check availability, or arrange a time to view it in person. Sellers typically respond within a few hours. All messages stay within Cyclesite so there's a clear record of everything discussed.

Is my payment protected if I buy this bike?

When you pay through the platform, secure payment processing and escrow protection are available via Stripe. Your money can be held until you confirm the bike matches the listing. If there's an issue, you can raise a dispute and our team will look into it.

What should I check when viewing a used bike?

Inspect the frame for cracks, dents, or paint bubbling (which can hide damage). Test the gears through every position, squeeze the brakes firmly, and spin each wheel to check they're running true. Verify the frame number matches what's on the listing. Check the tyres for wear and the chain for stretch. Our buying guides at cyclesite.co.uk/bike-guides have a detailed checklist you can take with you.

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