Question 1

How do I know a bike listed here hasn't been stolen?

Accepted Answer

Sellers are required to upload a photo of the serial number when listing, which proves they have the bike and lets us check it against stolen bike databases. You can view seller profiles, listing history, and ratings before buying. You can also run a free bike history check yourself using the frame number at cyclesite.co.uk/stolen-bikes.

Question 2

Can I see and test a bike before buying it?

Accepted Answer

Absolutely. We'd actually recommend it for higher-value bikes. Message the seller directly through Cyclesite to arrange a viewing. Test the gears, check the brakes, and make sure the size is right for you. Our buying guides have a full checklist of what to look for when inspecting a used bike in person.

Question 3

What happens if a bike doesn't match the listing?

Accepted Answer

Cyclesite offers buyer protection on eligible transactions. When you pay through the platform, your money can be held in escrow through Stripe until you confirm you're happy. If the bike is significantly different from what was described, you can raise a dispute and our team will investigate.

Question 4

How do I pay for a bike and is it secure?

Accepted Answer

Payments are processed through Stripe with escrow protection, so your money is held until you confirm the bike matches the listing. No cash handoffs, no bank transfers to strangers. If the bike isn't as described, you can raise a dispute before the seller gets paid.

Question 5

Can I filter bikes by location, brand, or size?

Accepted Answer

Yes, you can search by bike type, brand, frame size, price range, condition, and location. Looking for a medium Specialized road bike under £1,500 in Manchester? You can set exactly those filters. We also show bikes near you automatically if you share your location.

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